Customer Support

At The Madison Group we recognise the need for perfection. As such our service department aim to not only meet customers expectations but exceed them wherever possible.

Our highly trained and experienced engineers and office staff continually receive training directly from the Sub-Zero & Wolf factory in Madison, Wisconsin, USA, to ensure that they maintain the high standards that we insist on. This means that we can give you the benefit of our global knowledge, enhanced by the personalised local touch.

This section of our web site provides you with information regarding our Customer Care and Service coverage, allows you to register your free 2 year guarantee, and even gives you the ability to download Use and Care Guides as well as access to our FAQ knowledgebase

Contact Customer Support

Whether you need more information, product advice or wish to book a service visit, our team of customer support agents are available to offer an individual, personalised service.
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Warranty Registration

Register your product here to receive
your free two year warranty.
Register Here

How to Locate your Serial Number

Please locate your serial number before calling us to help assist with your enquiry.
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Contact Us

Questions? Comments about a Sub-Zero or Wolf product? Please let us know.
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Service Perfection

Your relationship with Sub-Zero and Wolf doesn't end the second your appliances are installed. In fact, we hope that its just the beginning of a long relationship, find out more about Service Perfection.
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Use & Care Guides

Download the most up to date Use & Care Guides here.
Download Here


Access our on-line FAQ Knowledgebase.
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