Service Perfection

Congratulations on acquiring your new Sub-Zero or Wolf appliance! We hope this will be the start of a long and happy relationship.

Here at Madison, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection at all times. So whether you're simply looking for product advice, would like to order spares or accessories or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual, personalised service.

Service Perfection

If you have any questions relating to your new appliance, wish to order any spare parts or accessories or require a visit from one of our highly experienced technicians, we have a dedicated and professional team ready and waiting to assist you.

- Hongkong -
Working hours: 9.00 -18.00 (Mon-Fri) 9.00 -13.00 (Sat)
Customer Service Tel: +852 2239 5050
Email: customerservice@TheMadisonGroup.Asia

- Shanghai -
Working hours: 9.00 -18.00 (Mon-Fri)
Customer Service Tel: +86 400 1166203
Email: info.subzero.sh@madison-asia.com

- Beijing -
Working hours: 9.00 -18.00 (Mon-Fri)
Customer Service Tel: +86 400 1166203
Email: info.subzero.bj@madison-asia.com


Nation Wide Service

Our team of extensively trained technicians are highly skilled and take part in regular training at our manufacturer's Madison headquarters, ensuring that they are fully up to date on the latest appliance technology. Our engineers aim to visit within 2 working days and hold 90% of parts on their vans. All our repairs carry a 3 months guarantee.


The Latest Technology

As we already, said, we do take customer service very seriously and to demonstrate this we have recently invested heavily in the latest Service software. There will be a number of features you that you may never know about, but will just ensure that your interaction with our Service Team will be a smooth and simple one but there are also a few benefits that you will notice and we outline some of them here...

Updates: Provide us with either your landline, mobile or email address and we will keep you informed about the status of your call and engineer arrival time.

Maintenance Contracts: A high number of service calls are usually caused by lack of maintenance such as not vacuuming the refrigeration condensers every 3-6 months as recommended in the Use & Care guides. We understand that you may not relish this job and now offer a fully automated maintenance contract that will automatically let you know when it's time for us to visit, thereby keeping your appliances running smoothly. Guide cost $150, please call us for further details.